Support Model Comparison 
Feature/Benefit KERINID, LLC Single Consultant In-House Staff Large Support Firm
Cost Effective with Flexible Billing Models Yes No No No
Phone and Web Based Helpdesk Yes No No Yes
Free Remote Access Setup Yes No No No
After-Hours Service Yes Yes Yes No
Technical Purchasing Agent Yes No No No
Free Web Based File Store and Collaboration Yes No No No
No Up-Front Costs,nothing to build, nothing to buy. Yes No No No